E-mail queries are shared between all employees within the Technical Support organization and are answered between calls.
Questions and concerns pertaining to OEM special developments are handled by one primary contact within the Onyx Graphics Technical Support team. General questions from Onyx Graphics OEM partners are shared within the complete Technical Support organization.
An e-mail queue has been established for distributors within Onyx Graphics European and Asian markets. E-mails from these users may be submitted to: intlsupport@onyxgfx.com
To contact Onyx Graphics Technical Support, call 801-984-5353 or toll free at 1-800-295-8324. General e-mails may be submitted to support@onyxgfx.com.
Outside Sales
To better serve Onyx Graphics customers, outside sales territories are now organized into East Coast, Central, and West Coast sections of the North America region. Mark Maynard serves as the East Coast Territory Manager, and Geffrey York serves as the West Coast Territory Manager.
Matt Crawford (formerly of Tekgraf) joins the Onyx Graphics sales team and now serves as the Central Territory Manager. Cassey Scoffield continues to serve as the Director of Sales within the Americas with a focus on new business development. Thomas Degenfeld and Mark Berndt remain territory managers in Europe and Asia, respectively. The Onyx Graphics Inside Sales team will now manage Latin America.
For further information regarding contacting a specific territory sales manager, refer to the “Contacts” link on the Onyx Graphics website at http://www.onyxgfx.com.
Inside Sales
Inside Sales has become a general service center with the overall goal of promptly providing users with the information they need. Sales representatives will assist anyone who needs help there is no longer a dedicated associate for specific territories.
The Inside Sales team has also introduced a “World Technical Sales Representative,” responsible for answering all technical sales issues and enabling customers to receive the information they need with speed and accuracy.
E-mails are shared between all employees within the Inside Sales organization and are answered between calls.
Four new e-mail addresses (listed below) have been introduced which should accelerate responses to customer needs. Dealers and distributors should now send all orders, key update requests, and general sales issues to specific e-mail queues, rather than individual sales representatives. This new approach enables users to receive required information in a more prompt manner, because answers to e-mails are not dependent upon a unique sales representative.
To contact Onyx Graphics Inside Sales, call 801-568-9900 or U.S. toll free at 1-800-828-0723. E-mails for North America should be sent to Northamericasales@onyxgfx.com. E-mails for Latin America should be submitted to Latinamericasales@onyxgfx.com. All other countries should submit inquiries to Intlsales@onyxgfx.com. All technical sales issues should be sent to: Techsales@onyxgfx.com.
Marketing
The Onyx Graphics marketing department is now located within the Product Management team and utilizes a cross-functional approach to creating and maintaining deliverables. In addition to submitting comments and ideas to the regional sales representatives, feedback to Onyx Graphics marketing efforts may also be submitted to: marketing@onyxgfx.com.
About Onyx Graphics
Onyx Graphics, a division of the Océ Display Graphics Systems group, develops and markets commercial printing software and solutions for the digital color printing marketplace. Onyx is the leading developer of large format digital color printing software with the largest installed base worldwide. For more information, visit Onyx’s home page at www.onyxgfx.com.
Onyx Graphics
6915 South High Tech Drive
Midvale, Utah 84047-3757
Phone: 801-568-9900
Fax: 801-568-9911
E-Mail: don.feagan@onyxgfx.com
Website URL: www.onyxgfx.com
