FOR IMMEDIATE RELEASE
October 28, 2005

Graphtec Announces Change in Customer Service Operating Hours.

Graphtec America, Inc., a leading manufacturer of precision imaging products for the sign making, graphics, and computer-aided design industries announced today that effective Monday, October 31, 2005, Customer Service hours will return to their originally scheduled hours of operation of 7:30 a.m. to 4:30 p.m. PST (10:30 a.m. through 7:30 p.m. EST). The company’s toll-free Technical Support department will maintain its extended hours of 5:30 a.m. to 4:30 p.m. PST (8:30 a.m. through 7:30 p.m. EST).

Graphtec America, Inc., known for its emphasis on customer satisfaction, had been providing extended Customer Service support beginning at 5:30 a.m. through 4:30 p.m. PST (8:30 a.m. through 7:30 p.m. EST) for the last few months. During this trial period it became clear that there were minimal demands in the early morning hours and greater demands in the afternoon. Responding to a broader base of customer’s needs, Mr. Arakawa, President and CEO of Graphtec America, Inc., revised its Customer Service hours to provide service where demand is greatest. Sales orders received by facsimile prior to 7:30 am PST will be processed at the beginning of regular operating hours.

Graphtec America, Inc. is a wholly owned subsidiary of Graphtec Corporation in Yokohama, Japan. Graphtec produces plotters, vinyl cutters, color printers, scanners, intelligent recording instruments, and data acquisition systems. Recognized as a technological leader, Graphtec has engineering, manufacturing, distribution, and service operations in Japan and the United States. In addition, Graphtec products are sold and serviced via business partners and distributors worldwide.

Graphtec America, Inc.
11 Vanderbilt
Irvine, CA 92618-2067
Phone: 949-770-6010 or 800-854-8385
Fax: 949-855-0895
E-Mail: cp_sales@graphtecusa.com
Website URL: www.graphtecusa.com